Support
Verify Zendesk support tickets for AI agents.
Verify that a Zendesk ticket an agent claims it resolved is actually in the expected state, for the right requester.
What Postcept verifies
- Ticket existsThe ticket id resolves in Zendesk.
- Status matchesThe ticket is in the claimed state (e.g. solved).
- Requester matchesThe requester's email matches the claimed customer.
Signed receipt
Each verified ticket produces a Postcept Receipt, tamper-evident proof of what was checked in Zendesk, that anyone can verify against a published key.
Setup
- Credential
- A Zendesk subdomain, agent email, and API token
- Access
- read-only on tickets and users
Read-only by default. Security
Prove what your agents did in Zendesk.
Verify high-risk actions against the system of record and issue signed receipts, read-only by default.