ITSM
Verify ServiceNow support tickets for AI agents.
Verify that a ServiceNow incident an agent claims it resolved is in the expected state.
What Postcept verifies
- Incident existsThe incident sys_id resolves in ServiceNow.
- State matchesThe incident is in the claimed state (e.g. Closed).
Signed receipt
Each verified incident produces a Postcept Receipt, tamper-evident proof of what was checked in ServiceNow, that anyone can verify against a published key.
Setup
- Credential
- A ServiceNow instance, user, and password
- Access
- read-only on the incident table
Read-only by default. Security
Prove what your agents did in ServiceNow.
Verify high-risk actions against the system of record and issue signed receipts, read-only by default.